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Faqs

Faqs

Question: What if I don’t receive my order?
Answer: We urge you to make doubly certain that the expected date of delivery has passed, ensure you count working days only, and contact us by using the “Contact Us” page on our website. Please ensure that you mention your order reference number in the message you send us.

Question: How do I contact you if there are any issues with my order?
Answer: You can contact us 24/7 via our website “Contact Us” page or by our Live-Chat facility.

Question: Are your medications licensed by any authority?
Answer: All of our generic medications are approved for use by the FDA and have been extensively tested in a laboratory environment for your peace of mind. We guarantee to only stock quality medications from leading manufacturers and at affordable prices.

Question: How can I pay for my order?
Answer: At the moment, you can make payment for your order by credit or debit card, bank transfer or Bitcoin. New payment options may be added in the near future.

Question: How do I place an order?
Answer: Select your items, select the quantity and click on the “Buy Now” button on the website. You will be directed to a secure payment screen, where you are prompted to enter your details. Your order will then be processed and sent to you soon after.

Question: Can I cancel my order after it has been placed?
Answer: You must inform our customer service immediately if you would like to cancel your order. If your order is cancelled before it has been processed for dispatch (normally within 24 hours), we can issue a refund, however, if your order has already been dispatched, a refund is not possible.

Question: How long does it generally take to receive an order?
Answer: Deliveries are usually made in 2 to 5 working days within the UK and 5 to 10 working days to other destinations within the EU. Allowances must be made for remote locations, postal delays and similar factors out of our control that may cause a slight delay.