We at Modanifiluk.com adhere to regular industry standard return and refund policy practices in order to enable an easy and transparent process, should the need arise. Our policies comply with the online trading regulations practiced in the UK and throughout the EU.
We will allow a return or refund of your purchase if:
The product is damaged
The product is not up to the expected standards
The product you receive is incorrect
If the above relates to you, then you can contact us via the “Contact Us” page on Modafiniluk.com. Arrangements will be made with you directly to retrieve the product/delivery/package in question within 7 days of contact. We are only liable to proceed with a refund once the product has reached us in the condition it was sent. The extent of the refund will be based on the conditions of the return. In the rare event that goods do not arrive, they will be re-shipped. We will not issue a refund for items you have not received. We require evidence that corroborates your claim should you wish to return an item for a new one. If the product has been used extensively, then we will not comply with an exchange or refund.
Should you wish to get in touch with us, please do so using our “Contact Us” page. Send a message and a customer support representative will contact you as soon as possible.